The Bad:
DSL modem dies a painful death due to undetermined causes.
The (also) Bad:
Tech support guy tries to get me to believe his name is Neil, when I know it’s really Haji. Finally explain that he can ditch his little troubleshooting algorithm and I’ll just tell him what I’ve tried to do to resolve the issues because I am not going to power the stupid thing off and on another 10 times. He also has a mild panic attack after asking me, “Are you running Windows XP or Vista?” and I reply, “No, my snow leopard ate them.”
The Good:
Modem warranty runs out tomorrow, ergo they have to replace it for free today. Muahahaha.
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